We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at support@vaylor.store. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at support@vaylor.store.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at support@vaylor.store.

Return & Refund Policy

Last Updated: June 2026

At Aevara, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we're here to help.

30-Day Money-Back Guarantee

We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return:

• Your item must be in the same condition that you received it.

• The item must be unused or only minimally used.

• The item must be in its original packaging whenever possible.

• You must provide proof of purchase or order number.

How to Start a Return

To initiate a return, please contact our support team at:

support@aevara.store

Please include:

• Your order number

• The email address used to place the order

• The reason for your return request

Our team will provide return instructions and the appropriate return address.

Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery.

If you receive:

• A damaged item

• A defective product

• An incorrect item

Contact us within 7 days of delivery at support@aevara.store with photos of the issue. We will work quickly to resolve the problem through a replacement or refund where appropriate.

Refunds

Once your returned item has been received and inspected, we will notify you of the approval status of your refund.

If approved, your refund will be processed to your original payment method.

Please allow:

• 5–10 business days for processing

• Additional time for your bank or payment provider to post the refund

Non-Returnable Items

The following items cannot be returned:

• Gift cards

• Downloadable digital products

• Personalized or custom-made items

• Products marked as final sale

Order Cancellations

Orders may be cancelled within 12 hours of purchase.

Once an order has been processed or shipped, it can no longer be cancelled and must follow the standard return process.

Shipping Costs

Original shipping charges are non-refundable unless the return is due to:

• Our error

• A defective product

• A damaged item received

Customers are responsible for return shipping costs unless otherwise required by law.

Exchanges

If you wish to exchange an item, please contact support@aevara.store and we will assist you with available options.

Contact Us

If you have any questions regarding returns or refunds, please contact:

Aevara Support
Email: support@aevara.store